Envision
Define the future customer experience and create a shared picture that gives leadership and teams something concrete to build toward.
Connected retail experience strategy
We make the big retail idea executable.
ACHV helps brands turn ambitious physical and digital concepts into customer journeys, product requirements, technology ecosystems, and partner strategies teams can actually deliver.
ExperienceVision
Customer
Product
Store
Partners
20+years across product, retail & hospitality
7,000+retail locations touched through Sonos work
0→1concepts shaped from vision through delivery
Retail experiences rarely fail because the ambition is too small.
They fail in the space between the idea, the operating reality, and the partners required to bring it to life.
How ACHV helps
From possibility
to a plan.
Translate
Turn the experience into journeys, use cases, user stories, content needs, operational considerations, and measurable priorities.
Assemble
Map the technology and service ecosystem, identify capability gaps, and find the right partners to close them.
Activate
Create the phased roadmap and connect business, design, technology, retail, marketing, and partners around delivery.
Selected work
In the trenches between stores and their digital experiences.
Experience spanning flagship environments, in-store platforms, kiosks, content systems, mobile products, and emerging hospitality concepts.
01
Retail technology & operations
Saatva
Managed the digital touchpoints inside Saatva's retail environment—connecting marketing and retail teams while guiding kiosk feature development and the use of Samsung display capabilities.
- In-store kiosk product development
- Content guidelines and governance
- Retail, marketing and technology alignment
02
Global connected retail
Sonos
Helped shape connected retail experiences across flagship stores, international pop-ups, and a global retail footprint—bridging product thinking with the realities of physical environments.
- Flagship and pop-up experience strategy
- Interactive in-store product experiences
- Scalable systems across 7,000+ locations
03
Concept vision & ecosystem
TSX Entertainment
Developed the conceptual customer journey and product stories for an ambitious Times Square food-and-beverage experience, then translated the vision into an ecosystem of capabilities and potential partners.
- Future-state journey and user stories
- Product and service ecosystem planning
- Partner discovery and business development
Focused engagement
Connected Retail Experience Blueprint
A focused strategy engagement for brands entering physical retail, developing a new concept, or modernizing a fragmented store experience.
ACHV can lead directly or work as the experience and technology layer alongside retail development, real estate, architecture, agency, and implementation partners.
A clear path from concept to execution
- 01Experience vision and principles
- 02End-to-end customer journey
- 03Priority use cases and user stories
- 04Capability and technology map
- 05Build, buy, and partner recommendations
- 06Phased implementation roadmap
When to bring us in
Before the experience becomes a collection of disconnected decisions.
●A digital-first brand opening its first physical locations
●A retailer developing a new store concept or customer journey
●A hospitality brand connecting mobile, content, service, and place
●A technology provider translating capabilities into stronger retail solutions
About
Strategy grounded in what it takes to ship.
ACHV is led by Jeremy Wessely, a product and experience leader with more than two decades across retail, hospitality, entertainment, and consumer technology.
His work lives at the intersection of customer experience, product strategy, physical space, and partnership development—with experience spanning Sonos, Saatva, TSX Entertainment, EG Group, Peerspace, and Vimeo.
Start with the experience
Building something customers need to see, feel, and use?
Let's make the ecosystem behind it clear.
Schedule a conversation Opens the ACHV Google booking page in a new tab.